Police Officer Satisfaction Survey

The Police Ombudsman is committed to providing an independent and impartial investigation process of the highest quality, which is timely and is best calculated to secure the confidence of both the public and the police.

The Police Officer Satisfaction Survey allows police officers, who have been subject to investigation by the Office, to express their views on services provided by the Office. The Office began the survey in October 2005.

The Office is committed to improving the level of satisfaction experienced by police officers.

The latest figures on police officer satisfaction can be found in the Annual Statistical Report of the Police Ombudsman for Northern Ireland, 2012/13.

Main Finding

  • In 2012/13, 73% of police officers stated that they were satisfied with the service provided. Generally, satisfaction levels were similar over the last five years, although there was an increase in the satisfaction level from 2009/10 to 2010/11.

Full Report

Click here to download the Annual Statistical Report of the Police Ombudsman for Northern Ireland, 2012/13

- See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Police-Officer-Satisfaction-Survey-(1)#sthash.NFv4IXmW.dpuf

The Complainant Satisfaction Survey allows people who bring complaints to the Police Ombudsman’s Office to express their views on the service they received.

The latests findings present information from questionnaires issued to complainants whose complaints were closed between April 2012 and March 2013. Where possible, it also considers any trends which are apparent between 2008 and 2013.

- See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey/Complainant-Satisfaction-Survey#sthash.1NOzPJFA.dpuf

The Police Officer Satisfaction Survey allows officers have been subject to investigation by the Police Ombudsman's Office to express their views on the service they received. 

Main Findings of 2016/17:

  • The majority of police officers had positive views of Ombudsman staff:

    • 89% felt they were treated with respect,

    • 80% felt they were treated fairly,

    • 89% felt staff were easy to understand, and

    • 76% thought staff were knowledgeable.

  • Officers were more satisfied with the explanation of the process, the manner in which they were treated and the clarity of the correspondence than for other aspects of the complaints process.

  • Just over three quarters of officers surveyed (76%) felt their complaint was dealt with independently.

  • Almost half of officers (49%) stated that they were satisfied with how the Office handled their complaint.

  • Just under three fifths of officers (57%) felt that the police complaints system makes the police more accountable.

The view the full version of the 'Annual Report on Police Officer Satisfaction with services provided by the Police Ombudsman's Office in Northern Ireland, 2016/17' click here.

The next police officer satisfaction report will be published in June 2018.

 

 


 

Contact Us

By letter:

Research and Statistics Team
11 Church Street
Writers Square
Belfast
BT1 1PG

 

By phone:
028 9082 8634
By Email:
info@policeombudsman.org

 

If you have any comments, suggestions or questions about the statistics produced by the Office, we would be happy to hear from you through our feed back form.

 

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpufTrends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14.
Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

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