While investigating your complaint we will treat both you and the person you have complained about fairly.
We will look at the details of your complaint and decide how best to deal with it.
We may begin a formal investigation of your complaint. We would seek to gather evidence about what happened, such as witness statements, video footage, and material held by police such as police radio transmissions, medical records, forensic evidence and other information.
We will need your continued cooperation throughout the investigation. We may need, for example, to come back to you for further information.
If we believe your complaint could be resolved informally, we may ask for your consent to ask to refer it to the police for them to deal with. If you agree, the police will contact you to discuss the matter and try to reach a solution. We would later check how the police have dealt with your complaint.
We will give you as much information as we can at each stage of the process.