Complaint Statistics in Northern Ireland

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The Office publishes an annual statistical report which gives details of complaints and allegations  received in Northern Ireland.

As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpufv

Main Findings

  • The Police Ombudsman’s Office received more than 3,000 complaints during 2015/16. This is a 10% decrease in complaints from the previous year.
  • In four of the last five years, criminal investigation was the most common situation giving rise to complaints.
  • Complaints arising from police enquiries where no investigation has took place have more than halved in 2015/16 when compared with each of the four previous years.
  • Eight out of the eleven police districts received fewer complaints in 2015/16 than in any of the previous four years.
  • The most frequent allegations received during the year were allegations of failure in duty, oppressive behaviour and incivility.
  • Nearly four out of ten complaints dealt with by the Police Ombudsman’s Office were subject to a full investigation.  In 25% of these complaints the Office found evidence to substantiate all or part of the complaint, or identified another concern during the investigation.
  • On 21 occasions during the year the Police Ombudsman recommended that the Director of Public Prosecutions should prosecute an officer. This is more than in each of the four previous years.
  • The Police Ombudsman recommended on 355 occasions that a police officer should be disciplined.

The next Annual Statistical Report will be published in June 2017.

Related Links

Accompanying Excel spread sheet (revised August 2016).

 

Contact Us

By letter:

Research and Statistics Team
11 Church Street
Writers Square
Belfast
BT1 1PG

 

By phone:
028 9082 8634
By Email:
info@policeombudsman.org

 

If you have any comments, suggestions or questions about the statistics produced by the Office, we would be happy to hear from you through our feed back form.

 

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpufTrends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14.
Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

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