Complaint Statistics in Northern Ireland

The Office publishes an annual statistical report which gives details of complaints and allegations  received in Northern Ireland. To view this report click here.

As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpuf
As a means of gauging satisfaction with this provision, the Office undertakes a Complainant Satisfaction Survey on an annual basis, which allows complainants to express their views on services provided by the Office. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey#sthash.jnCVtXwF.dpufv

Main Findings

  • The number of complaints received by the Police Ombudsman’s Office during 2017/18 decreased by 9% from the previous year to fewer than 2,600 complaints. 

  • Criminal Investigation was the most common situation which gave rise to complaints, as it was in four of the last five years.

  • Complaints decreased in 8 of the 11 police districts. The largest decrease was in Mid Ulster (F District) where they decreased by 26% from the previous year.

  • The most frequent allegations received during the year were allegations of Failure in Duty, of Oppressive Behaviour, and of Incivility.

  • One third (33%) of complaints dealt with by the Police Ombudsman’s Office were subject to a full investigation.  In 24% of these complaints the Office found evidence to substantiate all or part of the complaint, or identified another concern during the investigation. 

  • On 6 occasions during the year the Police Ombudsman recommended that the Director of Public Prosecutions should prosecute an officer. 

  • The Police Ombudsman recommended on 197 occasions that a police officer should receive a discipline or performance action.  

 The next Annual Statistical Report will be published in June 2019.

Related Links

Accompanying Excel spread sheet (2017/18).

 

Contact Us

By letter:

Research and Statistics Team
11 Church Street
Writers Square
Belfast
BT1 1PG

 

By phone:
028 9082 8634
By Email:
info@policeombudsman.org

 

If you have any comments, suggestions or questions about the statistics produced by the Office, we would be happy to hear from you through our feed back form.

 

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpufTrends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14.
Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

Latest News

Twitter home